IzzyMe accompanies businesses
Improving customer experience is one of the smart strategies for businesses to retain old customers and attract new customers.
IMPROVE CUSTOMER EXPERIENCE
Training on
Customer experience
Train leadership and management teams to properly understand Customer Experience
Itinerary design
Excellent customer experience
Accompanying businesses to design an excellent customer experience journey
Enhance the service to deliver
Excellent customer experience
Provide sales, customer care and customer service skills training courses to deliver excellent customer experiences
Changing perception and thinking is always the starting point of every journey
We cannot provide customers with great experiences without wonderful, empathetic, understanding, and dedicated people on our team.
And only the right mindset and awareness of customer experience throughout the system can bring about a consistent, seamless experience journey that leaves an unforgettable mark in the hearts of customers.
The training course on CUSTOMER EXPERIENCE - JOURNEY FROM HEART TO HEART with a duration of 4-6 sessions will help businesses prepare to design an excellent customer experience journey.
IMPROVE SERVICES
WITH OUR TRAINING COURSES
Skill
Basic & advanced sales
In-house training
Online training
Customers don't like being sold something, but want to be the one to buy it. Therefore, sales always needs both skills and a mind that wants to do good things for customers and really solve the problems that customers are facing, support customers when needed and be proactive in every situation. Good experience for customers, keeps them coming back.
Skill
presentation communication
In-house training
Online training
If it is said that salespeople's useful knowledge about products and services is what customers need, then the way to convey that content is equally important. Speaking at the right time, on the right key issue, with a clear and coherent message with a harmonious layout will leave a good impression on customers, helping them make quick decisions.
Service
Customer care
In-house training
Online training
There are many cases where customers cannot contact the seller after purchasing and do not receive proper support and care from the seller. Therefore, organizations need to have a clear customer care system and process, with specific responsibilities of each position at interaction points, to avoid customers feeling abandoned after making a purchase.
Our team
Vivian Ngoc Nguyen
Customer Experience Specialist
Coach Duy Nguyen
Sales & Marketing Expert
Quang Minh Doan
Tourism Experience - Event Specialist
Bui Duc Toan
Data analysis expert
